Delivery

What are the proposed delivery methods ?

SPORTS DISCOUNT.NET working with DPD in Switzerland and with GLS for internationl parcels. We offer several shipping methods.

 
Delivery :

• DPD Classic : Delivery within 48/ 72 h from Monday to Friday
• DPD Flex delivery : Choose your delivery date by SMS
  
• GLS Swisspost : International delivery

Withdrawal:

• (coming soon) In point Relay pickpost: You are rarely at homewhen the postman arrives with a package? PickPost you removeyour packages wherever and whenever you want through the 350 relay points partners. Notification by SMS or email when your order is ready. See list of collection points
• In-store SPORTS DISCOUNT, open Tuesday and Friday from 10 am to 5 pm, non-stop.

How much is delivery ?

Generally, the cost of delivery is free from 200 CHF or 200 EUROS purchases 

Price is all taxes included, you don't need to pay additional custom taxes or VAT at reception : no bad surprises!

* To calculate precisely delivery date, you must select your product (size, color), add to cart, then select delivery country. SPORTS DISCOUNT will commit to deliver you before this date. 

** Overcharge for big parcels (lenght>190 cm or >30 kg) -> +30 CHF or 22.50 EUR

What happens if I am not at my home during the delivery ?

If you are not present during the delivery, the postman will leave a calling card showing with a trackng number and a phone.

 You will be able to call this number to choose your reception method:

• Define a new delivery time : you can choose which day you want to be delivered
• Define a new delivery address : you can change to your work address or to a friend.
• Grant delivery without signature : define wich place you authorize parcel to be dropped
• Pick-up in DPD Parcel shop . You can pick-up your parcel within 7 days at the closest DPD parcel shop. See list of DPD parcel shop.

What are delivery times, and how are they committed ?

The delivery time depends on the stock availability and the delivery method chosen. On each product page you will find product availability, with three possible cases:

• Available on stock : means the product is in stock at SPORTS DISCOUNT. Orders placed Monday through Friday are usually processed and shipped the next day before 16h. Orders placed during the week end are processed and shipped from the following Monday.
• Available on request : means the product is in stock at our supplier and we can deliver on average within 7 days.
• Product sold-out : Our supplier is no longer in a position to supply this product.

At SPORTS DISCOUNT, we are committed to deliver on time and keep you informed throughout the delivery process. Thus, if a product is unfortunately not available within the time specified, we will contact you immediately to inform you of the delay and offer you a refund without charge if the proposed new date does not suit you, and exceeds by more a week than originally reported.

What should I do if my package is damaged ?

Always remember to check the status of the package upon delivery.

If you find that the package was damaged (ripped packaging, product flush and visibly damaged ..), we advise you not to accept delivery because it is the responsibility of the carrier.

The parcel will be returned and we will provide you with a new product instead.

SPORTS DISCOUNT will settle the dispute directly with the carrier.